Returns & Exchanges
You've got a choice. You can contact us by telephone at 800-699-2556 between the hours of 7:00am - 10:00pm (CST) Monday through Saturday and Sunday 10:30am - 7:00pm (CST), or you can email us at firstname.lastname@example.org. We aim to respond to your email within 24 hours, excluding weekends, or during the office fishing trip the third week of June.
Special Holiday Season Customer Care Hours - 7:00am - 10:00pm (CST) Monday through Saturday and Sunday 10:30am – 7:00pm (CST).
If you are not satisfied with your Diesel Time Frame, please put yourself in its position and ask yourself: is it satisfied with me? Maybe your watch is experiencing disappointment? Did it have other expectations for the kind of person who would purchase it? Perhaps it expected a happier more outgoing customer would become its owner? Or perhaps one with a less hairy wrist? Anyway - we suggest talking to your Timeframe to get to know it better before making any rash decisions. If after trying several relationship-building exercises you decide not to keep your watch, you can return it and receive a full refund within 90-days of purchase. Please make note: the returned Timeframe must be in resalable condition, and cannot show any signs of wear. You'll need to consult the packing slip that came with your shipment for the rest of the return instructions. For added convenience, a prepaid UPS return shipping label will be provided with your shipment. Take a note of the tracking number for your records
Please note that Diesel Timeframes Internet purchases cannot be returned directly to a Diesel store. Please follow the return instructions found within your shipment.