Payment Options accepts American Express, Discover, MasterCard, Visa. If you are using a pre-paid credit card from MasterCard, Visa, or American Express, please contact our Customer Care Department at 800-699-2556 and select option #2 to place your order.

If you receive an error message stating "billing address does not match billing address for credit card", please verify the billing address you entered on the Checkout - Step 3: Order Summary and Payment Info page of the checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.

If you receive any other error message when attempting to place an order, please contact our Customer Care Department at 800-699-2556 between the hours of 7:00am - 9:00pm (CST) Monday through Saturday and Sunday 9:30am - 6:00pm (CST). We are closed on company observed holidays. Or you can email us at

Charging You for Your Order

Your credit card will be charged when your order is shipped.

Tax Policy

If you were charged tax on your order, it means that we have either a store or business office located in the state in which your order is being shipped. By law, we are required to charge tax in these states.

Please note on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.

Pricing Policy

Our online merchandise prices typically match those of our and our Retail Partners. There may be slight regional differences however.

Please note: Prices shown are in U.S dollars only. Currently, we do not ship or bill orders internationally, including Canada.

The transaction will show as 'Fossil' on your statement.